Analyst I
Erica Hastings is an Analyst I in IBank’s Loan Servicing Unit.
Erica brings over two decades of experience in the banking and financial services industry, building a strong foundation rooted in customer service, operational excellence, and relationship management. She began her career in customer service, where she developed exceptional communication skills and a passion for helping individuals and businesses navigate financial solutions with confidence.
Throughout her career, Erica has gained comprehensive experience across multiple areas of banking, including consumer and business banking, loan servicing, IRA and retirement accounts, mortgage operations, and Small Business Administration (SBA) lending. Her diverse background has equipped her with a deep understanding of financial systems, regulatory compliance, and client-focused problem solving. Known for her attention to detail and collaborative approach, Erica is committed to delivering accurate, thoughtful, and service-driven outcomes.
Erica values building meaningful relationships and contributing to organizations that make a positive impact in the community. She brings professionalism, integrity, and a solutions-oriented mindset to every role she serves.
